Shipping and Refund Policy
Shipping Policy
1. Processing Time: Orders are processed within 24-48 hours after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods: We offer a standard shipping method for all our deliveries. Currently, expedited or express shipping options are not available.
3. Shipping Costs: We provide free shipping with no minimum order requirement. This applies to all orders placed on our website.
4. Shipping Partner: All orders are shipped via our trusted partner, Delhivery. We have chosen Delhivery to ensure that your orders are delivered safely and on time.
5. Delivery Estimates: Delivery times vary based on the destination. Typically, deliveries within urban areas are completed within 3-5 business days, while deliveries to rural areas may take 5-7 business days. Please note that these are estimated delivery times and actual delivery may vary.
6. Order Tracking: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the Delhivery website. If you do not receive a tracking number, please check your spam/junk folder or contact our customer service.
7. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer. If an address correction is needed after shipping, additional charges may apply.
8. Delivery Issues: If your package is delayed, lost, or damaged during shipping, please contact us immediately at [email protected]. We will work with Delhivery to resolve the issue promptly.
Cancellation Policy
1. Cancellation Before Dispatch: Orders can be canceled before they are dispatched. To cancel an order, please contact our customer service team at [email protected] as soon as possible with your order number.
2. Cancellation After Dispatch: Once an order has been dispatched, it cannot be canceled. If you no longer want the product, you may follow our return policy after receiving the order.
Refund Policy
1. Eligibility: Due to hygiene reasons, we do not accept returns for personal care or hygiene products. However, if the shipment is damaged in transit, has a manufacturing defect, or is missing parts, these items are eligible for return.
2. Non-Refundable Items: Products in the personal care or hygiene category are non-refundable. Additionally, products on sale or discounted are not eligible for return.
3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected]. Damaged or defective items are eligible for exchange or refund. We require a 360-degree unboxing video to verify the claim.
4. Return Process: To initiate a return, please email us at [email protected] within 48 hrs of receiving your order. Include your order number, the reason for the return, and the unboxing video. Our customer service team will guide you through the return process.
5. Refund Processing: Once we receive your return request, we will verify the information within 3-5 business days. If your return is approved, we will initiate the refund back to your original payment method within 5-7 business days. You will receive a confirmation email once the refund is processed.
6. Return Shipping: If the product has a manufacturing defect, is damaged in transit, or has missing items, we will arrange for a return pickup and cover the delivery charges. If the product is not delivered due to an inaccurate address, a locked door, or the recipient being unavailable, a flat fee of ₹75 will be deducted from the refund.
7. Exchange Policy: If you wish to exchange a damaged or defective item, please follow the return process. Once the return is approved, we will ship the replacement item to you at no additional cost.
8. Customer Support: For any questions or concerns regarding our shipping, cancellation, and refund policies, please contact our customer support team at [email protected]. We are here to assist you and ensure a smooth shopping experience.